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Thursday, April 27, 2017

ANGIES LIST Review Date: 04/26/17

ADDRESS: XXXXX SETTLERS RIDGE DR BRYCEVILLE FL 32009

Category: Flooring Sales/Installation/Repair

Work Completed Date: 04/25/17
Services Performed: Yes
Hire Again: Yes

Description of Work: Bathroom remodel / tile and grout

Comments: In January 2017 I posted a negative review regarding Designer Lifestyles LLC regarding a bathroom remodel and the subsequent scheduling/pricing issues. After posting the review, Jon (Business Owner) made several attempts to contact me via phone with negative results. When Jon could not make phone contact with me, he came to my residence in person to seek a resolution to my complaint. Jon agreed with my complaints and took ownership of the issue. He made a genuine apology and offered his services in hopes of resolving the complaint. At that point I had completed the majority of the bathroom remodel myself. Jon asked permission for his company to check my work and complete the remaining tasks. I agreed and Jon sent three of his employees to my residence a few days later. The employees arrived on time, dressed in a professional manner and were very polite. They made light work of the remaining tasks, thoroughly cleaned their work area when finished and even offered advice for future DIY projects. After the employees left, Jon came back to my residence to check their work and see if I was satisfied. Jon explained the issues I initially encountered with his company were inexcusable but occurred due to a chaotic move from their old office to a new one. Despite the issues, I was impressed with his determination to satisfy his customer and maintain a reputable business. I would absolutely recommend this company to others looking for a reputable company which has good moral values and an owner who believes in personal responsibility and customer satisfaction. I will utilize their services again.

Overall A
Price A
Quality A
Responsiveness A
Punctuality A
Professionalism A 

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9:57 am edt 

ANGIES LIST Review Date: 04/24/17

ADDRESS: XXXX GRAND TETON DR MIDDLEBURG FL 32068

Category: Flooring Sales/Installation/Repair

Work Completed Date: 04/24/17
Services Performed: Yes
Cost: $2,400
Hire Again: Yes

Description of Work: We had NuCore Luxury Vinyl flooring installed in 4 rooms.

Comments: The contract was handled very professionally and the crew was on time and completed the work as scheduled (2 days). We had some issues with transitional pieces not working properly and we were promised a resolution would be made. One of the workmen came back on the second day after the install had been completed and fixed all the transition work. We also reported a piece of tile in our bathroom had been broken and that was taken repaired today. So very happy with management and crew in making our home look beautiful.

Overall A
Price A
Quality A
Responsiveness A
Punctuality A
Professionalism A 

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9:47 am edt 

ANGIES LIST Review Date: 04/17/17

ADDRESS: XXXX BRAMBLE RD JACKSONVILLE FL 32210

Category: Ceramic Tile, Flooring Sales/Installation/Repair

Work Completed Date: 04/13/17
Services Performed: Yes
Hire Again: Yes

Description of Work: Large Family room, diagonal laid tile Interior long hallway, diagonally laid tile.

Comments: The crew was professional, and worked hard. The crew did an awesome job laying the tile diagonally! I highly recommend this company.

Overall A
Price A
Quality A
Responsiveness A
Punctuality A
Professionalism A 

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9:32 am edt 

ANGIES LIST Review Date: 04/17/17

ADDRESS: XXXX SALISBURY RD JACKSONVILLE FL 32256

Category: Ceramic Tile, Flooring Sales/Installation/Repair, Remodeling General

Work Completed Date: 04/17/17
Services Performed: Yes
Hire Again: Yes

Description of Work: Interior reconstruction.

Comments: They did an excellent job.

Overall A
Price A
Quality A
Responsiveness A
Punctuality A
Professionalism A

____________________________________________________________
9:26 am edt 

ANGIES LIST Review Date: 03/17/17

ADDRESS: XXXXX OLD PLANK RD JACKSONVILLE FL 32220

Category: Flooring Sales/Installation/Repair

Work Completed Date: 03/13/17
Cost: $1,000
Services Performed: Yes
Hire Again: Yes

Description of Work: New floor installed in kitchen. All old floors were removed - hauled away, and new floors installed. Great job.  

Comments: Great job and in a timely manner.

Overall A
Price A
Responsiveness A
Punctuality A
Professionalism A
Quality A

____________________________________________________________
9:16 am edt 

ANGIES LIST Review Date: 04/13/17

ADDRESS: XXX SUMMIT DR ORANGE PARK FL 32073

Category: Flooring Sales/Installation/Repair

Work Completed Date: 01/06/17
Services Performed: Yes
Hire Again: Yes

Description of Work: Tile installed in living room and family room.

Comments: They did an excellent job.

Overall A
Price B
Quality A
Responsiveness A
Punctuality A
Professionalism A

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9:05 am edt 


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